Finds Nº27: the user experience supercut
UX was a recurring theme at the recent conference with talks by Henry Cho and Seb Chan focusing on the role of UX in innovation. I was even asked for a UX reading list. So this edition of the finds had a heaped serve of UX with a veer into Design Thinking.
– Adrian Wiggins
The case for thorough-going UX sometimes isn’t effectively made until framed in terms of strategic value for a business. Seb Chan, ex-pat Director of Digital & Emerging Technologies at the newly re-opened Cooper-Hewitt museum in NY, spoke at the Remix Sydney conference on what user experience design has delivered for the museum:
- By designing experiences for all ages and abilities (with easy adoption resulting in low rejection), the diversity of visitors has increased, and
- they dwell longer – around more playful and engaging interactives.
- Visitor satisfaction follows – love racks up with points one and two, resulting in
- repeat visitation – and visitors are bringing their friends along too.
- Meanwhile, on the inside, innovation is driven by the ambitious UX culture, which leads to
- designed interfaces revealing a greater body of the collection not on physical display.
So that’s what you can get with UX, but how do you get there?
- UX Methods and Deliverables – the complete spotters guide.
- UK Design Council Double Diamond (ab0ve)– this is the framework we use at Pure and Applied. Any decent process needs a geometric diagram.
- Service Design Thinking – because services need to be designed too (see below for the book).
- Service Design Tools – you’ll need these if your service breaks down or needs an oil change, or you want to build a new off-roader.
- D.School – just about every major bank in Australia has sent their board and/or exec to this place in the last 6 months. You can do the 90min video course for free. Also check out theirmethods.
- UK.gov User Centred Design – they’ve cracked a few nuts.
- Design Thinking for Libraries
- Digital Engagement Framework – a particularly productive process for thinking about cross-channel engagement.
- Design Studio Method – let’s get all co-designy and sketchy!
- Jobs to be Done – wanna be the Level 100 Final Boss on user stories? Start here.
- Lean Startup Validation Board – for validating the assumptions in new products.
- User Onboarding – teardowns on getting new customers signed-up and running. Instructive!
This section of the email is excerpted as a separate post.