UX was a recurring theme at the recent Remix Sydney conference with talks by Henry Cho and Seb Chan focusing on the role of UX in innovation. I was even asked for a UX reading list. So this post has a heaped serve of my favourite UX books with a veer into Service Design and Design Thinking.
– Adrian Wiggins
Our User Experience Bookshelf
From time to time the web pales, does it not, and you hanker for a book. Perhaps perversely digital design seems amongst the busiest reference categories on Amazon (and that’s where the following links mostly point).
The big picture
- Start With Why – not a UX book per se, but if you can connect with the why, then everything else makes sense.
- Change by Design – Tim Brown makes the case and charts the course for Design Thinking in leadership.
- Experience Design: A Framework for Integrating Brand, Experience and Value. No other book better explains the nexus between design, brand, experience and value for customers. This is my current highly-recommended read. A++
- Business Model Generation – has in it the most useful framework for understanding the business context in which UX needs to operate.
- Human Centered Design Toolkit – IDEO’s guide for solving community design problems.
- The Field Guide to Human Centered Design – the complementary update to IDEO’s HCD book.
- Lean UX – trim some fat from that UX process.
- Designing for the Digital Age – the epic reference of everything!
- Gamestorming – plan your UX workshops with this bulk-ace collection.
- Make Space – the d.school guide to dedicating space for design. Got a Lab? Read this book!
The One and the Many
- The User Experience Team of One – sometimes you’re alone in there.
- Designing Together – or you’re not alone… Designing together can be tricky, sometimes.
But what do the users think?
- Interviewing Users – you’ll never know what’s on their mind unless you ask.
- Mental Models – their models are sometimes different to yours. Mind the gap.
- Undercover User Experience Design – you can be a bit spy and do it on the cheap.
- Why We Buy – Paco Underhill’s observational study on why you bought those shoes. Compelling, not creepy.
- Content Strategy for the Web – site’s gotta have content.
Information Architecture (and interaction design and diverse synonyms thereof)
- Information Architecture: For the Web and Beyond – the forthcoming 4th edition of Morville & Rosenfeld’s polar bear book.
- Card Sorting – Donna Spencer says get out your cards and sharpen your sharpies!
- Don’t Make Me Think – an eternal classic.
- Designing Interfaces – all kinds covered.
- Web Form Design – Luke Wroblewski’s go-to for how to make forms more effective.
- Microinteractions – even the tinky-winkiest interactions matter a metric tonne.
- Mobile First – Wroblewski strikes again.
- Business Town’s Information Architect (pictured)
- This is Service Design Thinking – a crowd-sourced manual on the case and processes for service design. Crowd-sourced in a good way.
- Service Design: From Insight to Implementation – a ripper introduction to the field, dovetailing neatly with the previous book. Blighted only by tiny type. Get your specs on.
- Presentation Zen – stop decking people with bullet points and text. Just stop it. Become a visual storyteller.
- Resonate – and here’s how – by Nancy Duarte, who created Steve Job’s slide decks.
- Communicating Design – the Dan Brown howto for communicating digital design.